E‑Bike Warranty Policy: Global Consumer Protection

Ride with absolute peace of mind. At bike-galaxy.com, operated by Berlin Tyres Europa GmbH, all new e‑bikes from our official portfolio—including Berlin Bike and Keskin E‑Bike models—are covered by a comprehensive 2‑year statutory consumer warranty starting directly from the date of physical delivery.

To guarantee full protection and avoid technical issues, we strongly advise all riders to read the enclosed user manual carefully before their first ride. Proper assembly protocols and strict adherence to correct usage guidelines prevent premature wear and maintain your valid warranty status.


Scope of Coverage & General Exclusions

During the defined warranty framework, all original mechanical and electrical components are fully protected against inherent manufacturing flaws and material defects. However, please note that this structural warranty does not extend to normal wear and tear resulting from everyday riding.

Components explicitly excluded from default manufacturing defect claims due to natural operational degradation include: brake pads, hydraulic hoses, bottom brackets, tires, disc brake rotors, rim brake calipers, and lighting bulbs.


Maintenance Requirements & Verification

Technical failure or operational issues resulting from improper handling, lack of care, or severe misuse will void your coverage. The warranty is strictly valid under the condition that regular maintenance measures are performed in accordance with the manufacturer's official recommendations.

For any technical support or warranty validation issues, please contact our specialized service team directly. It is the customer's legal responsibility to lodge any operational claims directly with the platform. All repairs, technical diagnostics, and part replacements must be officially approved in advance by our central service managers to keep the warranty active.


Software, Mobile Applications, and Component Alterations

Modern e‑mobility relies heavily on smart connectivity. Any improper use, hacking, or unauthorized modification of the official mobile application will void the warranty. Furthermore, disassembling or modifying the core electrical architecture—specifically the central control unit, smart charger, lithium‑ion battery pack, or the hub/mid‑drive motor—without explicit written permission is strictly prohibited.

For all qualifying items covered under this limited warranty framework, our technical team will either repair the components or provide a brand‑new replacement part entirely free of charge throughout the active warranty duration.


Detailed Part‑by‑Part Warranty Periods

Different components carry specific warranty lifetimes based on their engineering characteristics. The following specific periods apply to all Berlin Bike and Keskin E-Bike models sold on bike-galaxy.com:

Warranty Duration Covered E‑Bike Components & Parts
3 Months Tires, spokes, handlebar grips, brake pads, and seat post clamps.
6 Months Seat cushions (saddles), brake discs (rotors), and complete hydraulic/mechanical brake systems.
1 Year Pedals, digital display panels, and wheel rims.
2 Years Front headlights, electric motor, internal controller, torque sensors, chain sprockets, crank arms, front suspension forks, structural frame, lithium‑ion battery pack, front wheel hub, carbon belts/drive chains, freewheels, backlights, seat posts, and handlebars.

All repair logistics, diagnostic workflows, and technical approvals are centralized and processed through our Main Service and Logistics Center in Frankenthal, Germany, ensuring certified European engineering standards.

Warranty Duration Covered E‑Bike Components & Parts 3 Months Tires, spokes, handlebar grips, brake pads, and seat post clamps. 6 Months Seat cushions (saddles), brake discs (rotors), and complete hydraulic/mechanical brake systems. 1 Year Pedals, digital display panels, and wheel rims. 2 Years Front headlights, electric motor, internal controller, torque sensors, chain sprockets, crank arms, front suspension forks, structural frame, lithium‑ion battery pack, front wheel hub, carbon belts/drive chains, freewheels, backlights, seat posts, and handlebars.

All repair logistics, diagnostic workflows, and technical approvals are centralized and processed through our Main Service and Logistics Center in Frankenthal, Germany, ensuring certified European engineering standards.

How do I lodge a warranty claim for my Berlin Bike or Keskin E-Bike?

You must contact our central support team at bike-galaxy.com directly. Please provide your original order number, serial number, and a description of the issue before attempting any repairs.

Does the warranty cover the cost of shipping the bike for repair?

For approved manufacturing defects within the valid warranty window, parts or replacement components are processed free of charge. Shipping logistics are coordinated via our Frankenthal hub.

What actions will immediately void my e‑bike's official warranty?

Unauthorized disassembly of the motor, battery, controller, or charger, utilizing unofficial third-party apps, or failing to perform regular scheduled maintenance will instantly void coverage.

Are wear‑and‑tear items like brake pads covered if they wear out quickly?

No. Wear-and-tear components like brake pads, tires, and brake discs are highly dependent on individual riding style and terrain. They carry a limited warranty window (3 to 6 months) for manufacturing flaws only.

Do I need prior approval before taking my bike to a local repair shop?

Yes. Any third-party repairs, diagnostic assessments, or part swap-outs must be approved in writing by our service center beforehand, otherwise the warranty claim will be rejected.